Terms & Conditions For Swimming Pools

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First of all, we’d like to thank you for choosing Follow The Son. We are reaching out to outline some expectations in our partnership to ensure peak satisfaction year round. Please read the following terms and conditions in order to ensure we are the right fit for you. This is not a contract and the service can be terminated by either party, at any time.

Weekly Services

✔ Water Analysis - Testing and reviewing the current chemical state of the pool water to ensure it is balanced and safe for swimming

✔ Chemical Dosage - Adding the necessary chemicals to adjust or keep the pool water balanced

✔ Service Checklist - Notifies what services were performed during the technician’s visit

✔ Photos - Pictures taken live before, during and after the pool is serviced. These photos are taken live, through the app, and does not allow editing or filters to be applied. **

✔ Repair Recommendations - Emails or texts may be sent if we find something that should be repaired to keep your equipment in top condition

✔ Weekly digital email - Sent out at the end of pool being services to summarize the technician’s visit

Pricing

We charge a flat rate for monthly service that includes one visit per week. Speciality chemicals and additional services are not included in the flat rate.

Billing

Invoices are sent out the 1st of every month. Your invoice can be paid directly from the email with a credit card or ACH payment. For your convenience, you can also set up your account for automatic payment. Cash or check payments can also be made to your technician on the first visit of each month or mailed to:  

Follow the Son Co  LLC.

P.O. Box 5573

Plant City, FL 33563

Extra Services

Storm Cleanup / Extra Visits:

Sometimes, once a week service isn’t enough. Vacation rentals and properties with high swim usage or a lot of debris may be required to have service twice a week. One time additional visits can be added to your service, as well. Contact us for availability and rates.

Minor Repairs:

Minor repairs (under $75.00) needed for optimal performance of pool equipment, or chemical dosing, will be done without authorization. This includes services for O rings, chlorine floaters, water levelers, replacement lids/baskets and some vacuum repairs. For repairs that are more than $75.00 or require a labor charge, a request for authorization will be made prior to beginning work. 

Service Calls / Diagnosis:

Occasionally, issues evolve that are beyond the skill of our weekly technicians. If this occurs, one of our supervisors or repair technicians may be scheduled to come to your home. Any charges for these services are applied to the cost of the total repair. In the event that you choose not to do the repair with us, you may incur a diagnosis fee.

Preventative Maintenance

Routine preventative maintenance is an important part of pool ownership. Filter cleanings and salt cell cleanings (if applicable) are an important part of the maintenance and upkeep of your pool and/or spa. We perform filter cleaning on an as needed basis, depending on filter type. Filter cleaning will be identified and invoiced, if applicable.

Large Repairs

We always keep an eye out for issues that may impact your pool's performance. If a problem is discovered, a member of our office team will reach out to inform you and provide you with the repair options. Please note that long delays for repairs can result in the pool sustaining further damage. Furthermore, though we are willing to continue servicing a faulty system for a short period, we may need to change the rate of service. If an issue goes unaddressed for an extended period of time, we may have to terminate service altogether. Deposits are required for larger repairs. 

Locks

We prefer combination locks or for gates to be unlocked for us on the day of your weekly visit or on an extra visit day. If we arrive for service but are unable to access the yard due to a locked gate and cannot make contact for the gate to be opened, we reserve the right to charge an extra visit fee to cover time lost. We understand that unforeseen circumstances sometimes arise and may waive the charge for a rescheduled visit as a one-time courtesy. 

Covers

We are unable to remove or reapply pool covers on a customer's pool. We will remove hard covers off of small spas. In the event that a pool cover is on for our service stop, we will still do a chemical and basket check but will not be able to modify the cover or complete additional tasks.

Items in Pool

Prior to your weekly visit, please remove all floats, toys and other miscellaneous items from the pool. These items interfere with our technicians’ ability to properly service the pool and can sometimes even be damaging to equipment. Additionally, please take the time to disinfect and rinse off these items at least once a month as they are prone to bacterial/algae buildup. 

Pets

Visiting with pets is one of the perks of the job! We are all animal lovers and appreciate the company of friendly pets. We will ensure gates are secured so that your pets remain safe. However, if your pet doesn’t feel the same way about us, we do expect them to be indoors or away from all pool maintenance areas while we service the pool. It is the homeowner’s responsibility to keep us safe from their pets. If we arrive for service but are unable to safely access the pool, you may be charged an extra visit to cover the time lost. We understand that unforeseen circumstances sometimes arise and may waive the charge for a rescheduled visit as a one-time courtesy. 

Water Level

Our technicians cannot add or remove water from pools. Pool owners will need to monitor and maintain appropriate water levels to ensure the cleaning equipment can function all week long. Having the water level drop below the skimmer can cause equipment damage or can cause the pool to turn green. If we arrive for service and the water level is too low to safely function, we will turn off pool equipment and notify you. Depending on the severity, we may not be able to complete a full service. If additional visits are needed to reactivate the pool equipment, there may be an additional charge.

Vacation Policy

Because we charge a flat monthly rate, there are months you willl have five (5) visits instead of four (4). We balance this by taking four weeks off each calendar year for vacation or training. When your route is due to be on a vacation or training week, you will be notified at least one week ahead of time. If you would like service during one of these weeks, please contact the office for availability and pricing. Please note that a visit during these weeks will not always be an option.

Service Cancellation

In the event that you no longer need pool service, you can simply call, text or email us. We will stop service immediately or on a specified date. Please note that although you will not incur any additional charges, the chemical expense will still be owed. You will see the resolved invoice, and if a refund is owed, it will be resolved in the manner of original payment. In the event that we decide that our service is not a good fit for you, we will give you a warning and can offer suggestions of other options.

Verbal Abuse/Harassment

Although extremely rare, we do not allow any type of verbal abuse or harassment to our team. They are instructed to cease contact if any occurs. We make every attempt to take great care of our customers and kindly request mutual respect.

Our Service Commitment

We work hard to prevent the extreme turnover that many other companies in our industry face. Our team is well compensated, prioritized and trained. They are the type of people that will know what your pool needs or will take the time to find out.

Our goal is to provide you with premium pool service in an efficient manner. Our average service stop usually takes between 15-20 minutes on larger pools while some smaller pools may take less time. This is because we are not interested in delivering a clean pool for one day every week, but rather a strong functional system that keeps the pool looking great all week. If it feels like service is fast - that’s a good thing. Happy pools are well balanced and require less service time. Check your service email every week to see how we cared for your pool.

That being said, other things can happen when we aren’t there. We strive to keep availability for an extra visit, if needed, for that reason. In the event that an issue pops between services, feel free to contact us by phone, email or text. Our customers are our priority and we strive to ensure we get everything working great again as quickly as possible.

Thank you for allowing us to keep your pool safe and clean,

The Follow The Son Co Team

Thank you for choosing Follow The Son Co as your pool service provider 

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These Terms and Conditions were last updated June  10   2024